Join AMA as the Director of Centre Operations and enhance retail consistency across Alberta. This in-office position focuses on driving operational excellence and innovative member services.
In this leadership role, you'll champion the member experience at AMA's various locations, ensuring that operational policies and standards are followed rigorously. Your operational insight will help foster a culture of collaboration, integrity, and continuous improvement while managing a diverse team across multiple sites.
Key Responsibilities:
• Champion in-centre experience through operational standards
• Oversee cash handling compliance and inventory controls
• Lead the Centre Visit Guide program for improvement
• Ensure brand standards in centre appearances
• Foster omnichannel innovations for member engagement
Requirements:
• Over 10 years in retail operations leadership
• Proven success in audit compliance and SOP management
• Knowledge of risk management and...