Enhance the support experience at A.K.A. New Media as a Client Support Manager. This role involves nurturing our commitment to the not-for-profit sector through our raisin® system.
In the Manager of Client Support role, you will lead efforts to improve our technical support function. Your focus will be on recruiting and training staff, establishing team policies, and fostering partnerships with teams across the company. You’ll analyze user feedback and data to develop efficient support programs.
Key Responsibilities:
• Build and refine the support function through various projects
• Provide timely tier 1 and tier 2 support
• Advocate for raising users’ needs within the organization
• Analyze data for preventative support measures
• Promote a high-performance, collaborative culture
Requirements:
• Experience in leading and motivating teams
• Excellent communication abilities to simplify complex concepts
• Strong analytical thinking and proactive problem-...