Req ID: 365254 

We are currently seeking a AI Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Location: [Guadalajara / Hybrid]
Shift: Rotational Shifts (Required)

Role Overview

We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.

Key Responsibilities