Drive innovation in employee support at Affirm as an AI-Driven Employee Experience Manager. Combine strategic oversight with hands-on execution while building a centralized knowledge system.
This role emphasizes transforming employee experience by developing a scalable knowledge management ecosystem. As an experienced leader, you will partner with experts across various teams to consolidate knowledge and improve service delivery through AI. Focus on creating structures that enable automated and compliant support, ensuring employees have access to high-quality resources at all times.
Key Responsibilities:
• Develop a centralized People knowledge ecosystem and governance
• Optimize AI structures for enhanced user experience
• Improve self-service workflows and reduce manual cases
• Align support systems across People Operations
• Ensure compliance with regulatory frameworks and policies
Requirements:
• Solid background in building knowledge management framework...