Drive customer satisfaction in agricultural machinery as a Parts and Service Specialist. Ensure timely and efficient responses to customer needs while operating in a dynamic environment.
This role emphasizes customer-facing engagement within the agricultural machinery industry, requiring you to manage extensive communications and maintain a robust ticketing system. Your advanced machinery knowledge and problem-solving skills will be critical in providing effective solutions, while your self-motivation ensures detail-oriented service excellence.
Key Responsibilities: • Deliver outstanding internal and external customer service • Operate and maintain the ticketing system accurately • Identify and document customer needs effectively • Promote related products and services as opportunities arise • Assist technicians with after-hours work order support
Requirements: • 4+ years in Parts/Service or Precision Ag support...