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Agente de mesa de ayuda - Semillero

Hospitality Full Benefits Career Growth
Company

Unisys

Location

antioquia, Colombia

Posted

June 12, 2026

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About This Opportunity

What Success Looks Like in This Role

  • With guidance, performs routine support duties, including:
    • Assisting with first‑line user support by guiding users through the necessary steps to restore functionality
    • Troubleshooting hardware, software, and connectivity issues using remote access tools
    • Escalating complex issues to 2nd and 3rd‑level resolver teams
    • Coordinating and fulfilling end‑user service requests, including installation of software and user administrative requests
  • Ensures tickets are managed to closure and keeps users/clients updated on status and progress
  • Learns and complies with the Service Desk, desktop, peripheral, and related connectivity and security policies and procedures
  • Contributes to continuous improvement of the Service Desk knowledge base
  • Delivers results in support of the organization’s SLAs
  • Assists with special projects as assigned <...