Manage each call interaction with our customers’ satisfaction as your number one priority.
Identify customers’ needs, clarify information, research every issue and provide solutions.
Inform customer by explaining procedures; answering questions; providing information.
Always provide correct information to the customer. Listen carefully to understand the true customer question.
Show empathy and respect with each customer interaction. We talk with a smile on our face.
Requirements
High School diploma or equivalent required.
At least 6 months experience in the financial services industry.
Strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the US banking system.
Passion for delivering a stand‑out customer experience.