The **Agent Web **coordinates requests from Nissan North America (NNA) owners relating to vehicle repair or maintenance issues, general product related questions or issues, client/retailer complaints, and client out-of-warranty goodwill requests for assistance. Works collaboratively with retailer personnel, regional personnel and NNA USA support personnel to develop appropriate solutions to the client requests.
**Responsibilities**:
- Coordinates resolutions to client ownership documentation, general inquiries, warranty policies, and out-of-warranty goodwill requests
- Performs appropriate research with available tools to support/answer Client inquiries; including but not limited to, administrative access to U.S. Owner Portal, U.S. Virtual Academy and U.S. Salesforce
- Achieves quality call monitoring and case management Key Performance Indicators as assigned
- Provides applicable service campaign/recall information to NNA Clients and documents those conversations accord...