Job Description

Hybrid: Requirements: on-site 3× per week.

About the Role

Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). You will develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs. We are looking for a customer‑focused professional who can deliver outstanding experiences and contribute to long‑term customer loyalty.

Responsibilities

• Manage engineering activities and support cross‑functional projects to drive CCA retention and profitability.
• Analyze and resolve service issues, engineering changes, and customer inquiries.
• Identify opportunities for parts optimization (supersession and de‑proliferation).
• Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.).
• Support development of service strategies and subsystem service plans.
• Build st...