Elevate customer satisfaction at BYD Canada as the Aftersales Manager. Drive aftersales operations, technical support, and dealer training to enhance service across the dealer network.
In this leadership role, you will oversee aftersales operations in Canada, managing dealer performance, warranty claims, and service quality. You will be responsible for developing strategies that enhance customer experiences while ensuring dealer compliance with BYD's operational standards. Collaborate with multiple teams to effectively support dealership partners and drive aftersales excellence throughout the organization.
Key Responsibilities:
• Lead Canadian aftersales operations and dealer network engagement
• Monitor KPIs for service retention and customer satisfaction
• Conduct dealer reviews and identify improvement opportunities
• Implement corrective action plans for performance enhancement
• Support dealer onboarding and readiness activities
Requirements:
• Bachelor’...