You will develop and maintain strong relationships with clients, partners and stakeholders to understand their needs, gather feedback, and address any concerns promptly.
Design, implement, and manage customer advocacy programs, including reference and testimonial programs, to turn satisfied customers into enthusiastic advocates.
Collaborate with marketing teams to create compelling customer success stories, cases studies and testimonials that highlight the value of our products.
Act as a bridge between customers and the product development team, gathering feedback and insights to help improve our products and services.
Plan and organize advocacy events, including our Going Digital Awards at the annual YII event, Customer Advisory Board, webinars, and conferences to showcase customer success stories and share industry insights.
Establish and track key performance indicators (K...