Lead AGA/CGA benchmarking surveys and performance analysis, translating results into actionable insights that drive operational excellence across GDS.
Develop and deliver performance reporting, including advanced scorecards and dashboards, in collaboration with stakeholders and leadership to align with business objectives.
Oversee regulatory reporting and Service Quality Requirements to ensure compliance, accuracy, and timely submission.
Partner with stakeholders to gather, validate, and communicate data, while streamlining reporting processes and establishing a single source of truth.
Implement and maintain strong data governance practices, ensuring standardized, reliable, and centralized performance data.
Collaborate with the Performance Reporting team and business leaders to enhance reporting tools, define KPIs, and drive continuous improvement initiatives.