We are seeking a detail-oriented and proactive Administrative Representative to manage incoming email communications and handle consumer disputes with professionalism and efficiency. This role reports to the Compliance and Administrative Manager, and requires excellent written communication skills, the ability to multitask, and a strong commitment to delivering timely and accurate responses to customers and internal teams.

Key Responsibilities

• Monitor, organize, and respond to a high volume of emails in shared inboxes daily.
• Investigate and resolve consumer disputes promptly, ensuring compliance with company policies and regulatory requirements.
• Document and track all dispute cases accurately using Latitude and our Internal Dispute Log.
• Determine the proper pre‑written response to communicate to consumers.
• Identify trends or recurring issues and recommend process improvements where applicable.
• Support gener...