Join Achievers as a Customer Success Associate to drive engagement and recognition strategies. Your expertise will empower mid-market customers in maximizing platform value.
This customer-facing role requires over two years of account management experience. You’ll take charge of strategic partnerships and design effective recognition initiatives. By hosting workshops and maintaining close communication with customers, you’ll ensure adoption and identify growth opportunities.
Key Responsibilities:
• Highlight key features of the Achievers platform to clients
• Establish and track KPIs for effective account management
• Conduct virtual meetings and workshops to drive adoption
• Plan face-to-face meetings with customers for program rollouts
• Manage a revenue pipeline, including up-selling and cross-selling
Requirements:
• Minimum 2 years of account management at a software/SAAS company
• Proven ability to influence organizational decision-makers
• Profici...