Provide comprehensive coaching and guidance to team members on credit and accounts receivable policies, procedures, and systems (SAP, Salesforce, K2, EBITS)
Conduct employee performance dialogues and development meetings
Serve as backup support for critical functions including customer management and credit operations
Credit & Risk Management
Conduct risk assessments to determine appropriate credit line decisions based on customer behavior and established procedures
Review and approve credit notes, credit limit modifications, and related transactions; escalate discrepancies as needed
Coordinate internal legal processes related to trust deed matters and serve as primary point of contact with external legal counsel