Overall Service Delivery & Team leadership

• Supervise, train, and coach a small team to achieve high performance.
• Review and monitor the team’s performance and operations to ensure SLAs are met.
• Foster strong relationships and collaboration across Business units/other functions
• Act as change champion for SSC to drive company culture and initiatives.
• Ensure timely and accurate delivery of services across AP, expenses, and master data.
• Monitor and report on KPIs and SLAs; drive continuous improvements and automation.
• Maintain SOPs, process flows, and training documentation.
• Implement and monitor controls, bring forth risks and opportunities
• Produce reports for Period Close, Audits, KPI, and Ad-hoc requests.
• Perform month-end close activities and various reporting with commentaries.
• Step in as team’s backup to ensure SLA and Deliverables are met.
• Manage escalations and maintain...