Our client, a Top 5 Bank in Canada is looking to hire an Accounts Payable Analyst to their team for an initial 10 months of contract with a possibility of extension/conversion. This role is currently hybrid, 3 days a week in office in Toronto.
Responsibilities Include:
Provide first-level support for payment inquiries from bank employees in English, French, and Spanish, managing support tickets and ensuring timely resolution.
Conduct initial triage of inquiries and assign them to the appropriate team based on issue complexity and severity.
Collaborate with internal teams and payment departments to ensure efficient problem-solving and communication between business partners.
Monitor and redistribute operational reports to payment teams, ensuring accurate tracking of key metrics.
Prepare and analyze operational KPIs and insight reports, contributing to data-driven decision-making.