**About Us**:
Epicor Software Corporation is a global technology leader dedicated to helping businesses drive growth for more than 45 years.
Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes.
We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity.
We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
**About the Role**:
**What You'll Do**:
- It's all in the name.
You'll analyze customer inquiries to solve problems and develop plans to solve for large scale issues
- Maintain a steady influx of service tickets while prioritizing the most critical
- Act as liaison between end user and appropriate internal sources
- Maintain, refine, and troubleshoot challenges with ex...