Position Description

Title: Account Manager

Business: Property Management

Role reports to: OC Branch manager

Location: Virtual

Description: Full time, minimum 40 hours per week, 8:30am-5:00 PM (PST)

Purpose of Role: To serve as the primary point of contact for owners, ensuring accurate financial management, clear communication, and proactive support that strengthens trust and long-term relationships.

Key Responsibility Areas

Key Role Accountabilities:

Measures (KPI): Customer Service- Main point of contact for all Owner needs and issues

- Helps residents: set tenant expectations on requirements of lease, answer questions on application questions & status, showing instructions, rent questions, portals, document requests, rental verifications, general questions about lease, move-in/move-out questions.

- Helps owners: statements, owner draws, portals, document requests, direct deposit ban...