Account Manager - Canada - Sustainability / SaaS

We are looking for an experienced Account Management Specialist to join a leading SaaS client, working to decarbonise buildings and construction, currently responsible for around 40% of global carbon emissions. The focus will be on the North American market and large global customers.

Responsibilities

• Lead efforts to retain and grow the existing customer base, focused on mid‑tier and large customers, driving Gross and Net Revenue retention.
• Build strong, trusted relationships with customers as the basis for revenue expansion and retention.
• Own and manage renewals to maximise this compelling event.
• Identify, nurture, and close expansion opportunities, utilizing our product suite for cross‑sell and effective white‑space mapping.
• Use data and work with CS Ops to proactively identify churn‑risk customers and devise retention soluti...