Req ID: Remote Position: Yes Region: Americas Country: Mexico State/Province: Nuevo Leon City: Monterrey **General Overview**: **Functional Area**: Information Technology (ITM) - **Career Stream**: IT Solutions (SOLN) - **Role**: Analyst (ANA) - **Job Title**: Analyst, IT Solutions - **Job Code**:ANA-ITM-SOLN - **Job Level**: Band 7 - **Direct/Indirect Indicator**: Indirect**Summary**: **Detailed Description**: Performs tasks such as, but not limited to, the following: - Gather and document business requirements by engaging with business partners - Work with various IT teams and the business partners to deliver IT solutions - Respond to system problems by analyzing the issue and determining the next course of action - Provide system training to end users - Participate in various IT projects as required **Knowledge/Skills/Competencies**: - Strong customer service orientation - Good analytical, technical, troubleshoot...