Req ID:
Remote Position: Yes
Region: Americas
Country: Mexico
State/Province: Nuevo Leon
City: Monterrey
**General Overview**:
**Functional Area**: Information Technology (ITM)
- **Career Stream**: IT Solutions (SOLN)
- **Role**: Analyst (ANA)
- **Job Title**: Analyst, IT Solutions
- **Job Code**:ANA-ITM-SOLN
- **Job Level**: Band 7
- **Direct/Indirect Indicator**: Indirect**Summary**:
**Detailed Description**:
Performs tasks such as, but not limited to, the following:
- Gather and document business requirements by engaging with business partners
- Work with various IT teams and the business partners to deliver IT solutions
- Respond to system problems by analyzing the issue and determining the next course of action
- Provide system training to end users
- Participate in various IT projects as required
**Knowledge/Skills/Competencies**:
- Strong customer service orientation
- Good analytical, technical, troubleshoot...