About the Company Our client is the leading provider of cloud-based enterprise software for a very large global financial market. Their product supports email, instant messaging, social media, mobile messaging, along with mobile, Outlook, and web access. Responsibilities: Service Reliability: Proactively identifying risks to service and remediate them.

Reduce risk from deployments by improved use of resilience and ensuring appropriate testing of releases pre and post deployment. Provide support and troubleshooting when service incidents occur. Improve time to recover from service impacting incidents.

Identifying trends and root causes to reduce volume of incidents. Automation: Identify and deliver on opportunities to use automation to increase efficiency, reduce toil and drive service availability. Use automation and orchestration techniques to provide repeatable solutions and reduce risk of mis-operations.

Observability: Monitor and ensure smooth operation of a...